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Floral designer/Manager


  • Frank Langone's Flowers
  • 04/17/19
  • Springfield, MA
  • 01105
  • 44,000 / Yearly
  • Full-Time
RESPONSIBILITIES:
Fulfill daily orders for arrangements, funeral pieces, weddings, proms, holiday specials with exceptional design standards of the shop
Communicate and collaborate closely with the owner to facilitate day to day operations and be able to relay daily, weekly and monthly goals to the design team and delivery staff
Deliver exceptional customer service consistently and in a friendly and professional manner
Ability to work a flexible schedule for holidays, weddings, and funerals
Supervise, train and schedule staff as needed
Maintain and control inventory of flowers, plants and hard goods
Update staff on policies and procedures for daily operations as well as for busier holidays when added staff are present
Responsible for staff productivity and compliance with shop policies and procedures
Effectively and efficiently manage all incoming orders through phone, fax and wire service
Oversee sales floor and window displays to reflect optimum sales potential and customer interest. Updated to reflect current season and holiday
Care and maintenance of flowers, plants, displays and merchandise in storefront
Ensure that all floral deliveries are delivered on time, in excellent condition, as the customer specified, in a friendly manner.
Be able to think and respond efficiently (with the shop mission of quality and customer service in mind) to all questions and concerns as they arise
CANDIDATE QUALIFICATIONS:
Must have floral design experience and managerial capabilities
Must have proficient knowledge and understanding of many popular plants and flowers
Must have working knowledge of DOVE as well as basic computer skills
Knowledge of working with social media a plus
Expertise in flower shop procedures and best practice
Must have the ability to exercise good judgement for best practices and possess strong decision making skills
Hardworking and passionate about flowers, plants, design and achieving shop/business goals

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